Spokane Better Business Bureau office shuts down

Based on personal experience with a consumer complaint, the BBB was a scam. They closed the complaint, falsely saying the complainant’s issue was resolved, without ever contacting the complainant. The complaint was pursued elsewhere and led not only to an insurance settlement but to changes in state regulations. The BBB (this was not the Spokane office) not only dropped the ball, they lied about it. And gave the offending business an “A” rating.

Based on experience with a small business, the BBB seemed primarily interested in shaking down businesses into becoming members and sending them money.  Presumably to get a better business rating. Others have said the BBB is a scam and does just that as those news reports from 2010 discussed. Our experience was before that date.

Better Business Bureau closes Spokane office